Frequently Asked Questions
Find answers to common questions about SabkaFayda
General Questions
Orders & Shipping
Standard delivery takes 3-7 business days depending on your location. Express delivery is available for select locations and takes 1-2 business days.
You can track your order by logging into your account and navigating to the "My Orders" section. You'll receive real-time updates via SMS and email as well.
If your order is delayed beyond the estimated delivery date, please contact our customer support team. We'll investigate and provide you with an updated delivery timeline.
Payments & Refunds
We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible orders. All payments are securely processed.
Refunds are automatically processed to your original payment method within 7-10 business days after we receive and verify your returned item.
Yes, COD is available for most orders up to ₹10,000. However, some products or locations may have COD restrictions due to safety policies.
Returns & Cancellations
Most products can be returned within 7 days of delivery if they're in their original condition. Some categories like personal care items may have different return policies.
You can cancel your order from the "My Orders" section before it's shipped. Once shipped, you'll need to initiate a return after delivery.
Return shipping is free for defective or wrong items received. For change-of-mind returns, you may need to bear the shipping cost depending on the product category.
Still have questions?
Our customer support team is here to help you with any queries.
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